Order Tracking

Thank you for shopping with us and choosing our customized gifts. We understand the importance of tracking your order and keeping you informed about its status. Here is some information on how to track your order:

  1. Order Confirmation: After placing your order, you will receive an order confirmation email that includes your order details, shipping address, and estimated delivery date. Please keep this email for reference.

  2. Processing Time: Once your order is received, our team will begin processing it. The processing time may vary depending on the complexity of the customization and the availability of the product. We will provide an estimated processing time in the order confirmation email.

  3. Shipment Notification: Once your order is ready to be shipped, you will receive a shipment notification email. This email will include a tracking number and a link to the shipping carrier's website, where you can track the progress of your package.

  4. Tracking Your Order: To track your order, click on the tracking number provided in the shipment notification email. This will redirect you to the shipping carrier's website, where you can enter the tracking number to view the status of your package.

  5. Delivery Updates: The shipping carrier's website will provide updates on the whereabouts of your package, including its current location and estimated delivery date. Please note that tracking information may take some time to be updated, especially during peak shipping periods.

  6. Contacting Customer Service: If you have any questions or concerns about the tracking of your order, please feel free to contact our customer service team. We are here to assist you and provide any necessary information to ensure a smooth delivery.

  7. International Shipments: For international orders, please be aware that tracking information may be limited once the package leaves the United States. It is normal for there to be a gap in tracking updates until the package reaches the destination country's customs clearance process.

  8. Delays and Issues: While we strive to ensure timely delivery, there may be unforeseen circumstances or external factors that can cause delays in the shipping process. If you experience any issues or have concerns about the delivery of your order, please reach out to our customer service team, and we will assist you in resolving the matter.

We hope this information helps you track your order effectively. We appreciate your patience and understanding throughout the shipping process. If you have any further questions or need assistance, please do not hesitate to contact our customer service team.