The return policy for customized products is as follows:
1. Eligibility: Customized products are typically not eligible for return or refund unless there is a manufacturing defect or error on our part.
2. Manufacturing Defects: If the customized product you received has a manufacturing defect or if there was an error in the customization process, please contact our customer service within [number of days] days of receiving the product to initiate the return process.
3. Proof of Defect/Error: To process a return for a customized product, we may require photographic evidence or other proof of the defect or error. This is necessary to ensure the accuracy of the claim and to determine the appropriate resolution.
4. Resolution Options: Upon verification of the defect or error, we will offer one of the following resolutions:
- Replacement: We will provide a replacement of the customized product with the correct customization or without any manufacturing defects.
- Refund: If a replacement is not possible or desired, we may offer a refund for the customized product.
5. Non-Defective Customization: Please note that if the customization was requested accurately and there are no manufacturing defects, the product may not be eligible for return or refund. It is important to review and confirm the customization details before placing the order.
6. Return Shipping: In case of a return or exchange due to a manufacturing defect or error, we will provide a prepaid shipping label or arrange for the pickup of the product. However, if the return is due to reasons other than a defect or error, the customer may be responsible for the return shipping costs.
Please contact our customer service team for further assistance or clarification regarding the return process for customized products.